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How to activate an eSIM ?

Chloe W.

22 October 2024

5 min.

Activating an eSIM on your mobile phone might seem complicated at first, but by following a few simple steps, you can easily take advantage of this technology to enhance your connectivity. Here’s a practical guide to help you activate your eSIM with ease

Prerequisites before activating an eSIM

Before starting the activation of your eSIM, it’s important to check a few prerequisites. This will help you avoid complications and ensure a smooth activation process.

1 – Check your device’s compatibility

First, make sure that your device, whether it’s an iPhone or another smartphone, is compatible with eSIM. You can check this by consulting your device’s manual or visiting your carrier’s website. Most recent models of phones, tablets, and smartwatches support eSIM, but it’s always best to confirm. Major manufacturers like Apple, Samsung, and Google provide lists of their compatible models. (See our article on compatible devices)

2 – Ensure you have a stable internet connection

A stable internet connection is crucial when activating your eSIM. Whether via Wi-Fi or cellular data, make sure you have reliable internet access to download the necessary settings for activation. If your connection is unstable, it could delay or even prevent the activation of your eSIM.

3 – Make sure your device is carrier unlocked

This means that your device is not tied to a contract with a specific mobile carrier. If you purchased your device without signing up for a mobile service, it’s likely unlocked. If you’re unsure, it’s a good idea to contact your carrier to confirm!

Steps to activate an eSIM

Once you’ve confirmed your device’s compatibility and ensured a stable internet connection, you can proceed with the activation steps.

Note: Activating your eSIM will automatically deactivate your physical SIM card.

1 – Activation via your mobile carrier

Contact your carrier: Most carriers offer eSIM activation services. You can reach out to them through their website, by phone, or by visiting one of their stores.

Receive your activation details: Your carrier will provide you with a QR code or specific instructions to activate your plan.

Access your device settings: Go to the settings on your mobile phone and find the SIM section. For iPhones, go to “Cellular Data,” for Samsung, it’s “SIM Manager,” and for Google and Motorola, go to “Network & Internet.”

Add an eSIM: Select the option to add a new eSIM plan. Follow the instructions to enter the information provided by your carrier.

2 – Activation via a QR code

Get the QR code: The carrier you purchase your eSIM from will usually send you a QR code that you’ll need to scan to activate the eSIM.

Go to your device settings: Head to the settings on your phone. Depending on your phone type, menu navigation may vary slightly (Go to “Cellular Data” for iOS or “SIM Manager” or “Network & Internet” for Samsung/Google/Motorola).

Add a cellular plan: Choose the option to add a new plan. Follow the instructions and scan the QR code provided by your carrier to complete the activation.

What to do if you encounter issues with activation?

If you face problems during the activation of your eSIM, here are a few steps to follow:

1. Check your internet connection: Make sure you have a stable connection. An unstable connection can cause activation issues.

2. Restart your device: Sometimes, simply restarting your phone can resolve activation problems.

3. Double-check the QR code: Ensure that the QR code is scanned correctly and that all the provided information is entered accurately.

4. Contact your carrier: If the issue persists, don’t hesitate to reach out to your carrier’s customer service for assistance. They can provide technical support to resolve any eSIM activation issues.

Tips for a successful activation

To ensure a smooth activation of your eSIM, follow these additional tips:

Read the provided instructions carefully: Take the time to review all the instructions your carrier sends. This might include specific details about installing the eSIM.

Update your device: Before activation, ensure that your device is running the latest version of its operating system. Updates may include improvements that make eSIM activation easier.

Install your eSIM a few hours before leaving for abroad: After comparing providers and purchasing your eSIM, it’s recommended to install your eSIM before traveling to ensure everything works properly when you arrive. However, be cautious when activating mobile data during this setup, as it can quickly consume your data plan, especially if updates or apps are syncing in the background. To avoid this, disable cellular data until you actually need it or ensure you’re connected to a secure Wi-Fi network during activation.

Check your eSIM settings: When setting up your eSIM before departure, make sure to review your data plan settings. Activating mobile data in advance could lead to significant data consumption, even before you leave. It’s advisable to temporarily disable mobile data or limit background data use to avoid excessive usage and unexpected charges.

Advantages of eSIM

One of the main benefits of eSIM is its flexibility. Unlike traditional SIM cards, which require physical handling, eSIM allows you to switch plans or carriers with just a few clicks in your device settings. This is particularly useful when traveling abroad, as you can access local plans without needing to purchase a new SIM card. Additionally, eSIM offers better space management inside your device since it is built directly into the motherboard, leaving more room for other components.

By following these steps and tips, you should be able to activate your eSIM without any trouble and enjoy the modern connectivity benefits it offers. If you have further questions about eSIM or its activation, feel free to reach out to your carrier’s customer service.

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