How do I resolve the “unable to activate eSIM” error?

What are the common causes of the “Unable to activate eSIM” error?

Is your device compatible with eSIM? (iPhone and Android)

Does your carrier support eSIM?

How do I check compatibility on iPhone and Android?

Check eSIM compatibility on an iPhone

• Go to Settings > General > About.
• If you see “eSIM” under “Model Number,” your device is compatible.
• Make sure you have installed the latest system update to avoid any configuration issues.
• Also check that your mobile plan is active.

How to check eSIM compatibility on an Android phone?

• Go to Settings > Mobile networks.
• Look for an option labeled “Add an eSIM plan” or similar.
• If the option is not available, your device is probably not compatible.
• Check the manufacturer’s website or your mobile operator for confirmation. Also make sure your device is connected to a stable Wi-Fi network when checking.

Steps to resolve the “Unable to activate eSIM” error

Solutions for iPhone

• Check the eSIM QR code: Make sure the code provided by your carrier is correct and scan it again. Sometimes the problem may be related to an error in reading the code.
• Reset the eSIM: Go to Settings > Cellular > Manage Cellular Plans, then delete and reinstall the eSIM profile. This solution resets your network profile settings.
• System update: Install the latest iOS version to fix any potential errors. Updates often include fixes related to eSIM management.
• Reset your phone: If the problem persists, perform a full reset (after backing up your data). This solution fixes more complex system issues.

Solutions for Android

• Manual eSIM activation: In Settings, look for the option to manually activate the eSIM profile. If this option is present but inactive, this may indicate a system update issue.
• Configuration issue: Contact your carrier for a new QR code or specific instructions. Your carrier may also be able to check your network profile remotely.
• Network troubleshooting: Reset your network settings in Settings > System > Reset options. This step will delete your existing connectivity settings and create new ones.
• eSIM update: Make sure your device is up to date with the latest software updates. Regular updates ensure better compatibility with eSIM profiles.

When should you contact technical support or your carrier?

• eSIM support: Contact your carrier to confirm that your plan is compatible. Ask if manual activation is required.
• Technical support: Request online or in-store assistance to check your network profile. Technicians can often detect and resolve complex issues.
• Customer service: If an error message continues to appear, your carrier may reset your eSIM remotely or offer an alternative solution, such as activating a traditional SIM card.